Sirma Solutions

Logistics & Workforce Management

Freight Management & Staff Scheduling Solutions

Sirma Solutions provides a sophisticated workforce management solutions with customizable rules for automation in task distribution amongst allocated resources. The system also offers great variety of customization options and manual fine-tuning where decisions have to be made on-the –fly by authorized personnel.

Have the Right Staff, With the Right Skills, Right On Time.

Every organization’s effectiveness relies heavily on proper staff and resources management and planning to reduce overhead and ensure better completion performances. Having the right tools to distribute, manage and monitor (real-time and post-mortem advanced analysis) is a key factor to meet short- and long-term objectives – independently to the specifics of industry or business model.

Using the comprehensive set of tools implementing the best practices in workforce management, which is flexible enough to incorporate your organization’s specific innovative methodologies and processes is the advantage you need to bring your success even closer!

Assignment Processes (Periodic / Automatic / Manual)

There are multiple routines and actions that can be configured to distribute and assign currently pending tasks automatically, which fall under several categories:

• By zones and geographic distribution:
  • As resources are assigned to zones and tasks are automatically recognized which zone they fall into, the tasks are automatically distributed to the resources for completion according to their priority, level of expertise required and deadlines for completion;
• By resource availability:
  • Due to expected or unforeseen changes of resources availability (holidays, illness, traffic accidents, etc) tasks can be redistributed manually or automatically based on different criteria:Resources are assigned as assisting on other resources or zones, whereas they will be assigned tasks depending on their availability as well as the load of the primary resource for the zone that task falls into.
• Custom criteria specific to the operations executed by the organization.

Download solution description (PDF)

Check out mobile workforce management platform at Sirma Mobile's website